RETURN & REFUND POLICY
Return & Shipping Policy – Keller Boutique
Important: Please read our return policy carefully. By placing an order with Keller Boutique, you agree to the terms below.
No exceptions will be made.
RETURNS
Timeframe
You have 30 days from the date you receive your order to request a return.
After 30 days, we cannot offer a refund or exchange.
Conditions
Returned items must be:
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Unused
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Unworn
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Unwashed
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In their original packaging
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With all tags attached
Items that arrive in a different condition cannot be accepted.
For hygiene-sensitive items, products must be clean and unused before starting the return process.
Exclusions
For hygiene reasons, the following items cannot be returned:
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Underwear
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Lingerie
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Tights
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Hygiene-sensitive accessories
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Beauty or skincare products (if applicable)
RETURN PROCESS
To start a return, email support@kellerboutique.com with:
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Your order number
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Reason for the return
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A photo of the item (if damaged or incorrect)
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Your contact details
You must wait for our approval email before sending anything back.
REFUNDS
Procedure
Once your return is received and inspected, we will send you an email confirming the approval or rejection of your refund.
If approved, your refund will be processed and issued to your original payment method within 30 days.
Delayed or Missing Refunds
If you have not received your refund after 30 days:
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Check your bank account
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Contact your bank or credit card provider
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If still unresolved, contact us at support@kellerboutique.com
COSTS
Return Shipping Costs
Customers are responsible for return shipping fees.
We strongly recommend using a tracked shipping service, as Keller Boutique is not responsible for lost return packages.
Return Address
Returns must be shipped to our designated return facility.
Return shipping costs vary depending on your location and start at approximately $20–$35 USD, depending on carrier rates.
The exact return address will be provided once your request is approved.
EXCEPTIONS
Defective or Incorrect Items
If you receive a defective or incorrect item, we will send a replacement at no cost to you.
If a mistake occurs again on the replacement shipment, you will receive a full refund.
Order Cancellations
Orders cannot be canceled once placed due to our automated processing system.
For questions about our return policy:
Email support@kellerboutique.com
SHIPPING & DELIVERY INFORMATION – Keller Boutique
Processing Time
After placing your order, we require 1 to 3 business days to process it.
Orders placed on Fridays after 5 PM or during weekends may take longer.
Delivery Time
Once shipped, the average delivery time is:
6 to 12 business days, depending on your location.
In rare cases, delivery may take up to 30 days due to:
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Seasonal volume
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Weather conditions
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Holiday periods
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Carrier delays
How to Place an Order
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Go to the product page and click Add to Cart
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Choose the correct size and color
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Click Checkout
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Enter your shipping details and confirm accuracy
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Continue to Shipping
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Shipping is free on all orders
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Select your payment method and click Complete Order
Payment Methods
All payments are securely processed with SSL encryption.
We accept:
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Visa
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Mastercard
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American Express
Free Shipping
We offer free standard shipping on all orders, with no minimum spend.
Order Shipping
We aim to ship your order as quickly as possible.
To keep our pricing fair and sustainable, we ship in efficient batches and partner with trusted logistics providers.
If you need same-day shipment, contact us at support@kellerboutique.com
— our family will assist you with the best available option.
Please Note
Like many retailers, we may experience high order volumes during the winter and holiday season.
Some delays may occur. We appreciate your patience and will always do our best to deliver your items quickly.